Privacy Policy

This policy explains how 1Robotics (ABN 81 703 027 463), trading as 1R, (“1R”, “we”, “us”) handles personal information collected through this website, hello@1robotics.tech, and 08 8215 9500. Our office is at 16 Unley Road, Unley SA 5061.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy covers the public website, quote and partner application forms, and the demo customer and partner logins. It does not cover any separate operations platform we may run, unless that platform points you back here.

What we collect

We only collect the information this site actually asks for, or that is created when you use it.

Quote requests (the contact form, including requests that start from the “Find my robot” quiz) collect: your name, organisation, work email, phone number (optional), industry, how many robots you are considering, the robot and skills you have selected (if any), the maintenance plan (Standard or Premium), whether you would buy directly from 1R or through a partner, and any message you add about your site. We also record a request reference, whether the request came from the contact page or the quiz, and a short copy of your browser’s user agent string (used to help us investigate problems).

Partner applications collect: your name, company, work email, ABN (optional), partner type, and a message about what you would like to sell, plus a short copy of your browser’s user agent string.

Both forms include a hidden field that people never need to fill in. We use it only to ignore automated spam. If that field is completed, we do not store the rest of the submission.

Demo log in. The customer and partner login on this site is a demonstration only. It is not a real account. If you use it, a copy of the demo session (role, demo name, organisation and email) is stored in your browser and is not sent to our servers.

Copies in your browser. When you submit a quote or partner application, this site also keeps a copy in your browser’s local storage so you can see it in the demo portals. You can remove it by clearing this site’s data in your browser.

How submissions are stored

Quote and partner forms are sent to our website, which stores them in our forms database when that database is connected. The database is set up so the public website can add a record but cannot read, change or delete existing records. Email alerts to our team are not yet turned on, so a stored submission may not be noticed until we check the database.

If the forms database is not connected, the website does not keep your request on our servers. A copy stays only in your browser, and we will not have received it. In that case, please also email hello@1robotics.tech or call 08 8215 9500.

Cookies and similar technology

We do not use advertising cookies or third-party analytics on this site.

If the site is temporarily password-protected, we set a security cookie named 1r_gate after you enter the password, so you do not have to enter it on every page. That cookie is HttpOnly, Secure and SameSite=Lax, and can last up to 30 days. It is not used for advertising or analytics. Scripts may instead send the password with HTTP Basic Auth, which is not stored as a cookie.

Our hosting provider may set its own technical cookies or keep standard server logs (such as your IP address, the pages requested, the date and time, and your browser type) so the site can run securely and we can diagnose faults.

How we use personal information

We use the information above to:

• respond to quote requests and partner applications, and prepare a written quote or follow-up
• contact you by email or phone about that request
• protect the site against spam and misuse
• operate and secure the website, including the optional password gate
• meet our legal and record-keeping obligations

We do not sell your personal information. We do not take payment or collect card details on this website. We do not use this site to send marketing newsletters, and we will not add you to a mailing list unless you later ask us to.

Who we share information with

We may share your information with our staff and contractors who need it to handle your request, with a 1R partner or integrator where you have asked to buy through a partner, and with professional advisers or authorities where the law requires or allows it. We also use service providers to host this website and, when connected, the forms database. Those providers only process information in order to provide their service to us.

Overseas disclosure

This website is hosted by Vercel. That means technical information about your visit, and the contents of a form submission as it is sent to our website, may be processed on servers outside Australia, including in the United States. If we connect a forms database, we will choose a location that is suitable for our business; until that is connected, submissions are not stored in a database at all. By using this site or submitting a form, you understand that your information may be handled in those places. We take reasonable steps to make sure overseas providers handle personal information in a way that is consistent with the APPs.

Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. No method of transmission or storage is completely secure. We keep quote and partner records for as long as we need them to handle your request, follow up, and meet our legal obligations, then delete or de-identify them when they are no longer required.

Access, correction and complaints

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time. If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children

This website is intended for businesses and organisations, not for children. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The updated policy will be published on this page with a new “Last updated” date.

How to contact us

Privacy questions and requests can be sent to 1Robotics, 16 Unley Road, Unley SA 5061. Email hello@1robotics.tech or call 08 8215 9500.